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Login Problems

Derek015 Member
in General support
Hello, new here, not sure if this is the right area but I have a question. I have had zenphoto for awhile now and enjoy it greatly. I am recently having an issue where when I try to login, I enter my username, I enter my correct password, and click "Log In" it just goes to the main screen without my Admin button on the top right hand corner.

I cannot access the backend information even with the correct password. I o not get a incorrect username/password message. If I enter the wrong credentials I do get it so I know the password is correct. I actually reset the password as well successfully but the same issue occurs. Any suggestions?

Comments

  • acrylian Administrator, Developer
    Make sure cookies are allowed on the browser used. Also, try clearing cookies and/or another browser.

    Btwm the area or subforum does not matter, they actually only exist still because the forum does not allow to merge them afterwards.
  • Derek015 Member
    Thanks, I tried clearing the cache and data from safari on my iPhone and mac but it still will not let me log in. I tried firefox and it worked perfectly.

    Any ideas why safari is having such hard troubles?
  • acrylian Administrator, Developer
    Safari - at least the desktop version - is a bit persisten with Cookies and also the cache. Maybe that is what causes the trouble. Don't know the mobile version though.
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