Member
Member
theneocity   2011-02-07, 01:54
#1

My user id and pwd not working. If i use the capcha forget password link it shows "zenphoto_sendmail failed to send The Zenphoto information you requested to one or more recipients"

Member
Member
sbillard   2011-02-07, 02:57
#2

You will then have to use the troubleshooting guide's alternative means for recovering your password.

Member
Member
theneocity   2011-02-07, 03:53
#3

where will i find troubleshooting guide?

Administrator
Administrator
acrylian   2011-02-07, 10:14
#4

Ah, come on...

Member
Member
theneocity   2011-02-17, 17:09
#5

This what the BlueHost tech support sent me.

"there were some broken files in the zp-core folder. I renamed your old one to zp-core.brokena and replaced it and now the site is back up."

Since that day if i go to my site it shows up but my login ids dont work. Even reset pwd by means of CAPCHA doesnot send any email back to reset the pwd. If i go to my C-panel it does show two folders now 1) ZP-CORE 2) ZP-CORE.BROKEN

Please help.

Member
Member
sbillard   2011-02-17, 20:49
#6

I don't suppose you even tried the other means of resetting your password that the troubleshooting guide mentions? Give us a break. You have to actually do some effort in this support process. Unless you want to give me all your BlueHost credentials I can hardly fix this for you. (Even if you did, I would not!)

  
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