i have been using the basic features of zenphoto for years. recently after being hacked i had to rebuild everything. for some reason i cannot add a title to my gallery or albums or images. each time i try when i hit "apply" the titles disappear. have i checked or unchecked something that would make this happen?
thank you for your help.............
What version are you using now ?
Any errors ?
As for the hack I suggest you read
http://www.zenphoto.org/news/zenphoto-1.4.1.6
and
http://www.zenphoto.org/support/topic.php?id=9960
B.t.w I'm sure you don't mean to but the use of capitals (your topic title) is considered shouting.
sorry for the shouting... i know that but i guess i was aggravated at the time! and shouting for help sorry
i am now using version 1.4.1.6 since i was hacked i emptied EVERYTHING off my server and started everything fresh. i did not have a backup for my database so i rebuilt all my albums from scratch. tried again today to add titles - not working.
thank you for your responses....
I am signing in to zenphoto at the admin page and trying to add titles to the gallery, albums and photos i have uploaded this way. where is my error log? is it the same as the setup log? there are a few things there:
warn: PHP version 5.2.17 Version 5.3 or greater is strongly recommended. (my server -powweb -- just states php version 5
warn: PHP magic_quotes_gpc [is enabled] ----- i disabled it, does not solve my issue
warn: The Zenphoto filesystem character define is ISO‑8859‑1 [no test performed] Setup did not perform a test of the filesystem character set.......
then there was a "Completed system check"
Migrating lib-auth data version => version 3
Notice: "Module mod_rewrite" is working. The Zenphoto option "mod_rewrite" will be set to "enabled".
-- does this tell us anything??
The only possible thing here that could be the issue is the magic_quotes_gpc setting. It really should be reset as that is prefered and the functionality magic quotes provides is being phased out of PHP. But Zenphoto "should" work anyway.
The error log we reffer to is the CGI or script or apache log (the name depends on the installation, but what we need is for you to look in the log where PHP script errors are recorded.) You will need to ask your provider how to find/view this log.
thanks again. i had turned the magic quotes off.
i contacted my server as regards the error logs and thier reply was: I have asked a member of our team who specializes in CGI error concerns to review your account. You should be hearing from this specialist within 24-48 hours
so i will wait to see what they come back with. The funny thing is i just tried it again in zen photo and refreshed the database and some titles showed up. i tried to add more and all titles disappeared. hopefully i fill find an answer soon.
Quote:I have asked a member of our team who specializes in CGI error concerns to review your account.
Maybe you should consider getting another host. They really should provide an error log to be accessible either via FTP or via the webspace admin backend...
The db refresh just makes sure the filesystem (your albums) matche the db entries. This actually does not change anything regarding titles and such.
Again, without the log we are guessing which leads to nothing sadly.
the server just enabled my cgi error log.
this is all i was able to find there:
[26-Dec-2011 13:42:45] PHP Parse error: syntax error, unexpected ')' in /hermes/web07/b2490/pow.nasd/htdocs/test.php on line 2
[26-Dec-2011 13:42:50] PHP Parse error: syntax error, unexpected ')' in /hermes/web07/b2490/pow.nasd/htdocs/test.php on line 2
Those are not from Zenphoto. But they could be an indication that not all the rogue files from the hack have been removed. There was a posting here about means for searching your website for hacked files. Maybe you can find that and see if you can use its advice.
i didn't do an upgrade. i removed all my files from my server and installed everything new.
never mind. i think who ever was helping me on my server just deleted out my whole gallery when running a test installation. i will deal with them now.
sorry. this is a mess because of them. i used zenphoto for years with no issue until they screwed me up!!
is there a way to delete this whole topic now?
sorry - i'm back. my host server has reinstalled zenphotos. it is up again with the same issue of not being able to add titles to the gallery, albums and images. i can add them but once i hit "apply" any information disappears. i have been all over this forum. my server says they only support installation and they are getting no errors. i have tried different themes and get the same results. i have searched the forums here and still find no answers. it seems hard to believe that i'm the only one this has happened to but it seems to be the case.
i hate to "let the computer win" but i'm at a loss. if anyone has any suggestions it would be apprecitated.
So, tell us how they did things. My guess is that they installed Zenphoto and then "restored" your database. That may not work. (You still have not told us what the version of Zenphoto was that you were on.) Zenphoto does from time to time make changes to its Database schema. It is necessary to allow Zenphoto to migrate from one release to the next so these changes get made.
The other possibility is that the hosting company used a third party installer. If so, who knows what it has done.
The answer still is that we will have to find out what is happening. There will be an error, eiter PHP or MySQL that is occurring. Otherwise it would be working correctly. So we need to know the error.
sorry - i did mention at the begining my version i am now using version 1.4.1.6 -- i am unsure how my server installed zenphoto but i'd have to guess that you are correct.
i figured out a way around this. rather than changing titles thru the admin login are, i have gone thru my mysqladmin on my server and added titles to the albums. it's kind of a pain but it works and i won't be changing them often.
my gallery remains yet unnamed. i cannot find which area to add a name for my gallery. my guess is it's under zp_options but i am unsure exactly where.
i don't really know php so this has been a learning experience and i appreciate your patience.
@ DraftingGirl
Not to hijack your thread but maybe you have info about this that would be helpful to me. I am having trouble with some titles as well. Photos from one particular camera out of three. They are the only ones that have a title and seem to refuse to allow me to keep the title data I enter through the admin/albums/image/title section.
If there is no relation to your issue I understand but I became curious after seeing your thread if the images you can't keep a title on (my descriptions are fine just the titles) are similar in this way.
Hopefully you sorted your problem with this matter out.