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Error when attempting to select Flash or jQuery Upload Handler

Webster42 Member
in General support
I have a zenphoto v1.4.2 [8956] installation. When uploading photos, if I select flash or jQuery from the Upload Handler menu in the Upload tab, I get the following errors...

Not Found
The requested URL /nwds/zp-core/undefined&album=2012-Pre-season&publishalbum=undefined&albumtitle=2012-Pre-season (2012 11U Pre-season)&folderdisplay=2012-Pre-season&autogen=checked was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I assume it's looking for the admin-uploadify or admin-jQuery files in the zp-core directory. They are there and the permissions are set to 755.

Any ideas on next steps for troubleshooting or pointers to a solution would be appreciated.

Thanks,

Dave

Comments

  • sbillard Member
    Look at your CGI error logs. There most likely was some kind of PHP error.
  • Webster42 Member
    Thanks for your quick response.

    Unfortunately, the site is on a shared hosting server and I don't have direct access to the CGI error log. A support rep for the host company claims to have checked the combined log and not seen any CGI errors for our site, but I don't have any way to confirm that.

    If it helps or matters, the PHP version is reported as: PHP 5.3.8 (cgi-fcgi) and the theme is zpskeleton.

    This is what the web server error log shows...

    [Thu Jan 26 09:23:31 2012] [error] [client xx.xx.xx.xxx] File does not exist: /home/nwdsteam/public_html/nwds/zp-core/undefined&album=&publishalbum=undefined&albumtitle=&folderdisplay=&autogen=checked&new

    The php.ini file in the main dir for zenphoto contains...
    magic_quotes_gpc = Off
    zend_extension=/usr/local/php52/lib/php/extensions/ioncube.so
    zend_extension=/usr/local/php52/lib/php/extensions/ZendOptimizer.so

    There is not a php.ini file inside the zp-core dir.

    Is there any other information I can provide to help track this down?
  • sbillard Member
    Maybe you can see if your browser is detecting any javascript errors. The "undefined" is probably comming from the javascript getting an error.
  • Webster42 Member
    After you mentioned the possible javascript error, on a whim I tried a different browser and found that it worked. I went back to Firefox 9 and tried it will all extensions off and then it worked there too. I'm not sure which extension or combination of extensions caused the problem, but it's working and that's what counts.

    Thanks for the pointer in the right direction.

    - Dave
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