Home› General support

Blank

Chris Jaeger Member
in General support
Hi. I'm pretty sure I have everything right and I'm getting a big ol' blank page. No error messages or anything.

http://www.aeinstitute.net/zenphoto/zp-core/setup.php

I actually have a install of this working on the server, but an old version.

I have the right SQL database name, user/login...

I can't find anything about this or related to this on this support forum.

I never got a "GO" button on the set-up, but I didn't think any of the issues were a show stopper (i.e. support for foreign language - not needed).

Any ideas?

Thanks.

Comments

  • sbillard Member
    If you do not get the GO button one of two things has happened.

    First: there may be a fatal error displayed. (red x rather than yellow ?)
    Second: you have got some sort of PHP error. Your CGI logs should have the error recorded.
  • Chris Jaeger Member
    Thanks. Is there any need for me to change any permission settings on files or folders? I don't see it in the installation instructions anywhere.

    I'll probably scratch and re-install.

    Chris
  • Chris Jaeger Member
    Follow-up... do you know of any resource that I can get to do this installation for me? For a fee? I'm not really a programmer. Thanks.
  • kagutsuchi Member
    I tried to take a look at your setup.php, but it's not there anymore, so I can only venture to guess that sbillard's suggestions were correct. You do not need to be a programmer to install zenphoto; the installation process should be quick and painless, telling you what needs to be done on your server to ensure that everything works.

    FYI, you might need to change permissions for certain folders during installation, though I don't think you will since you're coming from an older version. The setup.php script should tell you which folders in particular need to be changed if any.

    If your server has any logs available to you, I would suggest looking at those (specifically the error logs, since we would want to see what went wrong). If there is anything of interest there, it might help you (or us) to figure out what's wrong.
  • silhouettes Member
    Hi! I have the exact same problem: all I get is a blank page. Since I have no experience whatsoever with SQL and php, it may be something really stupid.
    Anyway, I was hoping someone could help me out?

    http://silhouettes.verwalten.ch/zenphoto/zp-core/setup.php

    If you need more information, just let me know. I hope I'll find it ;)
  • acrylian Administrator, Developer
    I suggest to upload correctly. What I see from your server (which lets me look into every directory! you probably should talk to your host about preventing directory listing...), that has not been done. Make also sure your server matches the requirements.
  • JamWheel Member
    I am getting this as well. At first I was getting some errors that needed resolving so I went through and sorted out the permission issues.

    Sorted the .htaccess file which couldn't copy

    Put in the correct database info and clicked save to be presented with a blank screen...

    http://jameswheelerphotography.com/zp-core/setup.php

    I have deleted and re-uploaded the files 3 times now and the same thing happens each time... any ideas?
  • JamWheel Member
    I tried running it on IE8 instead of Chrome and it is showing an error 500...
  • kagutsuchi Member
    This means that your server should be generating some sort of error. Unfortunately, we can't really help with your problem unless we know what it is first. You'll have to find the error. Ask your host if you don't know how.
  • acrylian Administrator, Developer
    I see an internal server error. This is mostly related to a wrong htaccess file. Setup should be able to generate that. If not you can copy the template file from within zp-core and edit it manually.
  • JamWheel Member
    I deleted everything in my web root and uploaded again but into the zenphoto sub dir this time in case it didn't like being installed elsewhere.

    I still get a blank :(

    Nothing is appearing in the error log since 11:57 this morning it seems, unless I am looking in the wrong place.

    The setup is now http://jameswheelerphotography.com/zenphoto/zp-core/setup.php

    No .htaccess file exists at all now, so I can't see how it is an .htaccess error?
  • acrylian Administrator, Developer
    Safari reports an "internal server error". Zenphoto has modrewrite enabled by default. If the htaccess file is missing the redirections do not work.

    As said within zp-core is a htcaccess template file. Copy this to the root of your install, rename it to .htaccess and set the rewrite base (/zenphoto in this case).

    Actually setup should do this for you, if not it's mostly a file/folder permissions problem.

    Also a blank page can be a php error which should be found in your server's error log. This could also be related to the imagick bug which requires php5. The fix for this is to either enable php5 for your site or install the nightly build.
  • JamWheel Member
    I saw in another thread that enabling mbstring and gettext helped. My hosts started doing that and broke the server so they are reinstalling it... lol

    Surely, the setup.php should run without the .htaccess as it doesn't exist when you deploy the files there for the first time?

    There were no errors in the error log when I checked since before I started getting the blank page error.

    I will try again when they have sorted my server out with the above extensions installed and see how I get on.
  • sbillard Member
    Certainly setup.php does not require (or even use) the mod_rewrite/.htaccess paths.

    But there are a number of reasons that you could be getting a 500 error including if you have a "rogue" .htaccess file that prevents access.

    Also possible is issues with folder/script file permissions. Unfortunately, if setup is not able to execute it cannot shed light on the problem.
Sign In or Register to comment.