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forgot admin password - no captcha shown

hannacharlotte Member
in General support
Hallo all,

I somehow forgot my zenpage admin-Password.
Normally no problem, I could request a password-reset by typing in the CAPTCHA. But: Thats the problem! There is no CAPTCHA. Not in Safari and not in Firefox.
You only see the word "code" as an alt for the image which the browser does not receive.
I tried 1000 things:
-I checked with mySQL if I provided my email-adress in the administrators table
-Javascript is activated
-cleared Cookies and Cache
-deactivated Firewall
...

so, what do I do now? How do I recover my Password or get a new one? Please describe it for a non-technical-autodidact.

Hanna

Comments

  • fretzl Administrator, Developer
    You need to delete the Administrators table in your database and re-run setup.
    You can then set a new username and new password.
  • hannacharlotte Member
    Aha!
    So I delete the whole folder "Administrator" (or how its called) in mySQL and then go again to www.mypage.de/zenphoto/zp-core/setup.php and will be able to set a new password there? Is that right?
    Thank you so much!
    Hanna
  • fretzl Administrator, Developer
    That's right. Btw, it's the administrators table in your database.
    Note that your tables might have a prefix so it will then be named [prefix]-administrators
  • hannacharlotte Member
    great! worked!
    thank you*
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