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Registered User Versus Different Devices

vdrumsroland Member
in General support
As admin, I am able to log in one only two devices, a MacBook and a PC. However, when a user tries to log in after registering and validating, they are unable to log in.
For example:
One user used their Kindle to register but used their iPhone to verify the email. Went back to their Kindle and was unable to log in. Picked up their iPhone and was able to log right in.
I too created a user and tried to do the same but use only one device, an iPad. I am able to log into the newly created account but am unable to log into ZenPhoto as admin on my iPad.

I've also search the forum and troubleshooting and couldn't find anything that pertained to this issue.
Thank you!

Comments

  • sbillard Member
    Release version?

    Check your security logs and see what they say. It really does not matter where/how you verify the registration. What matters is that you know the user id and password.

    One other thing that might be happening is that the device is not storing cookies. If that is the case you will not be able to log in to the front end, only the back end. Even that may not work if the device browser does not support sessions.

    You can set an option to use sessions on the front end if you desire, then storing cookies is not an issue.
  • vdrumsroland Member
    Release version: 1.4.4.1
    PHP: 5.3.16

    All that the report states is failed. Also, when one tries to login, it doesn't give an error or anything, it basically just refreshes.

    How do you change to use sessions? Are there cons to using sessions versus cookies?
  • acrylian Administrator, Developer
    You change to use session on the backend options. The main con for sessions is that it does not use cookies and if you close the browser you will be logged out since the session ends. With cookies you are logged in until the cookie is invalid. From the user point of few it does not really matter except that he might have to log in a lot more often.
  • sbillard Member
    The security log will show the user id and password used for the failed login attempt. Are thay what you think they should be?

    Can the users log in from PC based web browsers?
  • vdrumsroland Member
    For some reason it's fixed itself. Very strange indeed. All it would do is loop/refresh the page. I'm going to keep an eye on it and will post back if it comes up again.
    Thanks for everyone's help.
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